Frequently asked questions about martingale legal terms
You'll provide your full legal name, date of birth, and a valid identity document. We verify this information against official records before your first withdrawal. This protects your account and complies with Indonesia's gaming regulations and payment partner requirements like DANA, OVO, GoPay and QRIS.
We retain your account records, deposit history, withdrawal requests and transaction logs for seven years. This period covers regulatory requirements and dispute resolution. After seven years, personal information is securely deleted unless local law requires longer retention.
Yes. Open your account settings and select 'Export Account Data' to download your full transaction history, verification documents and communications with support. The file includes every deposit, withdrawal and game session record. Export requests are processed within 24 hours.
Your account balance remains yours under law. If martingale undergoes ownership changes, your balance is protected and payable on demand. We maintain separate accounts for player funds, independent of operational bank accounts. This separation is required by Indonesia's payment regulations and our payment partners.
Contact our support team immediately via live chat or email with details of the dispute and transaction date. We investigate all reports within 24 hours. If the issue involves your payment method (DANA, OVO, GoPay or QRIS), we also file a report with the payment provider on your behalf.
Withdrawal requests require a secondary verification step matching your registered account details. Standard processing takes 1–3 business days depending on your payment method. DANA, OVO, GoPay and QRIS transfers often complete within hours. All delays are communicated via email or in-app notification.
Yes. Head to your account settings and select 'Close Account' or contact support to request closure. Closed accounts cannot place bets or access the lobby, but transaction records remain available for seven years. Final payouts are processed within 5 business days to your registered payment method.
