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Our Privacy Policy: What We Collect and How We Use It

Q: Can I request a copy of all the data you hold about me?

Yes. Email support@martingale.club with your account username and the words 'data request'. We'll provide a complete record of your account details, transaction history and device logs within five business days at no charge.

When you open an account at martingale, we collect only the information needed to verify your identity, process your deposits via DANA, OVO, GoPay and QRIS, and handle…

Data encryption on all transactionsDANA, OVO, GoPay and QRIS payment safetyYour right to request account data

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What Information We Collect and Keep

martingale Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number, date of birth and payment details when you sign up and make deposits. Your account history, betting activity and withdrawal records are stored securely on our servers for audit and fraud-prevention purposes. We also collect device information—your browser type,

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IP address and operating system—to detect unusual access patterns and protect your account. Payment data for DANA, OVO, GoPay and QRIS transactions is encrypted and held only as long as needed for settlement and dispute resolution. Where local law permits, we may retain anonymised betting data
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to improve our platform. You can request a full copy of your stored data or ask us to delete certain information by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

Contact Us About Your Privacy

If you have questions about how we use your data, want to exercise your rights, or need to update your account information, reach out to our privacy team through the channels below. We respond to all privacy requests within five business days. Your message is treated confidentially and handled only by authorised staff.

Team online

Email Support

Send privacy requests and data queries to [email protected]. Include your account username and the specific information you're asking about. We reply within 24 to 48 hours on business days.

Live Chat

Open the chat widget in your account dashboard during support hours (09:00 to 22:00 Jakarta time, seven days a week) and ask our team about your data or privacy concerns in real time.

Account Settings

Update your email, phone and personal details directly in your account settings under Profile. Changes take effect immediately. If you can't access your account, email [email protected] with your username.

HOW WE PROTECT YOU

Data Security, Cookies and Account Safety

We use industry-standard encryption (TLS 1.2+) to protect all data in transit, including your DANA, OVO, GoPay and QRIS payment details. Your password is hashed and never stored in plain text.

Encryption & Security

All data sent between your device and our servers is encrypted with TLS 1.2 or higher. Payment information for DANA, OVO, GoPay and QRIS is tokenised and never stored in full on our systems.

Password Protection

Your password is hashed using industry standards and cannot be viewed by our staff. Set a strong, unique password and change it every six months. Enable two-factor authentication in Account Security for extra defence.

Session & Cookie Policy

We use cookies to keep you logged in, remember your game preferences and track consents. Essential cookies cannot be disabled, but marketing cookies can be turned off in your Privacy Settings without affecting your account.

Data Retention

Account details are kept for the life of your account plus three years after closure for legal and regulatory compliance. Betting records older than one year are archived separately. Withdrawal proof is retained for seven years.

Third-Party Sharing

We do not sell your data to advertisers. We share information only with payment processors (DANA, OVO, GoPay, QRIS), anti-fraud partners and regulators where local law requires. All third parties sign data-protection agreements.

Your Privacy Rights

You can request a copy of all data we hold, ask for corrections, request deletion of non-essential information, or withdraw marketing consent at any time via [email protected] or live chat during support hours.

Privacy and Data Protection – Your Questions Answered

We collect your full name, date of birth, email, phone number and home address to verify your identity. We also ask for payment details when you deposit via DANA, OVO, GoPay or QRIS. This information is required by law to prevent fraud and money laundering.

We retain your account details, transaction history and identity documents for three years after closure for legal compliance and dispute resolution. Betting records older than one year are archived. You can request deletion of non-essential personal data by emailing [email protected].

We do not sell your personal data to advertisers or marketing firms. We share information only with payment processors (DANA, OVO, GoPay, QRIS), fraud-prevention partners and regulators where local law permits. All partners sign strict confidentiality agreements.

All DANA, OVO, GoPay and QRIS transactions are encrypted with TLS 1.2+ and processed through secure gateways. Payment details are tokenised—we never store your full card or account numbers. Withdrawals are verified manually before processing to prevent fraud.

Yes. Email [email protected] with your account username and the words 'data request'. We'll provide a complete record of your account details, transaction history and device logs within five business days at no charge.

Go to your Account Settings, then Privacy Preferences, and uncheck Marketing Emails. For cookies, open your browser settings and disable non-essential cookies from martingale.club. You'll stay logged in, but won't receive promotional messages.

If martingale is acquired or merged, your data may be transferred to the new operator under the same privacy terms. We'll notify you by email at least 30 days before any major change. You always have the right to request deletion rather than transfer.

Our Privacy Policy: What We Collect and How We Use It

Contact Us About Your Privacy

Email Support

Live Chat

Account Settings

Data Security, Cookies and Account Safety

Encryption & Security

Password Protection

Session & Cookie Policy

Data Retention

Third-Party Sharing

Your Privacy Rights

Privacy and Data Protection – Your Questions Answered

01 What personal information do you ask for when I sign up?

02 How long do you keep my account data after I close my account?

03 Do you share my data with other companies or advertisers?

04 How is my payment information protected when I deposit or withdraw?

05 Can I request a copy of all the data you hold about me?

06 How do I turn off marketing emails and cookies?

07 What happens to my data if martingale is sold or changes ownership?

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