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What You Need to Know About martingale Terms & Conditions

Q: What if I disagree with a withdrawal delay or refusal?

Contact support@martingale.club immediately with your account email and transaction ID. Our compliance team will review within 24 hours and either clear the payment or explain the hold in detail. If you remain unsatisfied, you can request independent dispute resolution through our local payment partner.

When you open an account with us, you're accepting a set of straightforward rules that keep your deposits, withdrawals and gameplay secure.

Account securityPayment clarityWithdrawal rulesData protection

Explore the Lobby Read FAQ

How Our Terms Apply to Your Account

martingale Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your martingale account is governed by these terms from the moment you register. You confirm you meet the age requirements under local law, that you've read and agreed to these rules, and that you'll use your account only for personal entertainment. When you deposit via DANA,

1
OVO, GoPay or QRIS, you're confirming that the funds are yours and not subject to any dispute. We reserve the right to suspend or close your account if we detect fraud, self-harm signalling, or repeated breaches of these terms. All gameplay is recorded on our servers;
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we store transaction histories for seven years where local law permits, and we comply with financial crime reporting rules in Indonesia. Withdrawals are processed within one business day after verification, and fees (if any) are shown to you before you confirm.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET ANSWERS FAST

How to Reach Us About These Terms

Team online

Live chat support

Open the chat window in the lobby (bottom right on desktop, sliding menu on mobile) and type your question. Our team responds in under 5 minutes during operating hours, 09:00–23:00 Western Indonesia Time daily.

Email escalation

Send a detailed message to [email protected] with your account email, the issue date and what you need clarified. We review and reply within 24 hours, and you'll get a ticket number to track your request.

In-app help centre

Navigate to Settings > Terms & Policies on your account dashboard. Scroll through our full text, view payment schedules, see your agreement signature date, and request a copy of your signed terms anytime.

HOW WE PROTECT YOU

Security, Data and Your Rights Under These Terms

Login and account access

We use industry-standard encryption (TLS 1.2+) to keep your username and password safe in transit. Your account dashboard is firewalled; if we detect an unusual login from a new city or device, we'll email you a verification link before access is granted.

Payment and withdrawal verification

Before we send your withdrawal to DANA, OVO, GoPay or QRIS, our compliance team confirms your identity using your phone number and email. This typically takes 2–4 hours; high-value withdrawals may require additional proof (ID photo or bank statement).

Data retention and deletion

We keep your account data (game history, deposits, withdrawals, support tickets) for seven years after your last activity, where local law permits. When you ask to delete your account, we remove personal details within 30 days but retain transaction records for regulatory compliance.

Cookies and tracking

We use cookies to keep you logged in and to track which games and pages you visit so we can improve the experience. You can clear cookies in your browser settings; doing so will log you out but won't affect your account balance or history.

Third-party game studios

Games like Aviator, Baccarat and Mobile Legends are streamed from our partner studios. Their servers also collect gameplay data; our terms cover only martingale's use of your account info, not the studios' privacy policies.

Request account changes

To update your registered name, email, phone or payment method, go to Settings > Account Details and submit your request. We'll verify the change within one business day and confirm via email; withdrawals may be delayed until the update is confirmed.

Frequently Asked About martingale Terms & Conditions

If we detect fraud, a fake identity, attempts to exploit bonuses, or repeated breaches, we may suspend your account immediately and forfeit your balance. We'll email you the reason and give you 7 days to dispute in writing. Violations are logged, and we may report you to financial authorities where required by local law.

Yes—go to Settings > Close Account and confirm. Any pending withdrawals will be processed; your balance remains yours. Your data is archived for seven years for regulatory compliance, but you lose all access to the lobby and promotional offers from that date forward.

Your payment is encrypted end-to-end and processed through Indonesian banking channels. We don't hold your payment details; each deposit is tokenised after the first transaction. If a deposit fails, your money returns to your wallet within 24 hours automatically.

Contact [email protected] immediately with your account email and transaction ID. Our compliance team will review within 24 hours and either clear the payment or explain the hold in detail. If you remain unsatisfied, you can request independent dispute resolution through our local payment partner.

We may update these terms with 30 days' notice via email and in-app notification. Changes take effect on the date shown in the new version. If you don't agree, you can close your account before the change date without penalty; continuing to play after the date means you've accepted the new terms.

We retain all game records, bets placed and payouts for seven years where local law permits. You can download a summary of your account history from Settings > Account History anytime. After seven years, we archive the data and delete it within a further year.

You can request a full data export (all personal info, gameplay history, transactions and support tickets) at any time via Settings > Data Export. We'll prepare it within 7 days and email it as a PDF. This right depends on local law.

What You Need to Know About martingale Terms & Conditions

How to Reach Us About These Terms

Live chat support

Email escalation

In-app help centre

Security, Data and Your Rights Under These Terms

Login and account access

Payment and withdrawal verification

Data retention and deletion

Cookies and tracking

Third-party game studios

Request account changes

Frequently Asked About martingale Terms & Conditions

01 What happens if I violate these terms?

02 Can I cancel my account anytime, and what happens to my balance?

03 How is my deposit protected when I use DANA, OVO, GoPay or QRIS?

04 What if I disagree with a withdrawal delay or refusal?

05 Can the terms change, and will I be notified?

06 How long does martingale keep my gameplay history?

07 What information can I request about my account?

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